Client satisfaction survey

Carlsons Solicitors is committed to providing a highly professional and truly personal service.

Please take time to fill in this questionnaire. By filling in this questionnaire, we hope to better understand the needs of our clients. We will use this information to help provide an even better service in the future.

First name Last name Email Telephone no. File reference (this will be at the top of our letters to you) Which matter did we act on? (property address, if applicable) 1. How satisfied were you with the overall service received from us? 2. Are you happy to use Carlsons Solicitors again? 3. Are you happy to recommend Carlsons Solicitors? 4. In general, how satisfied were you with the service you received from Carlsons Solicitors in relation to: How quickly we replied to telephone calls: How quickly we replied to letters or emails: The level of service provided by Carlsons overall: 5. In general terms, how would you assess our service for you: 6. What could we do to improve the service you received from us? Please advise if you would like further information on the following services which we offer:

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